GAD

Continuous availability and reliable performance or IT services and products offered are essential for the success of GAD. The IT service provider has quality agreements with its bank customers. In addition to monitoring critical applications, it is thus important that CitraTest® furnishes objective quality of service documentation for the IT department.

In one of Europe's most advanced and secure data centers, stable networks and applications running reliably 24 hours a day are absolutely essential. After all, GAD customers (about 1,500 banks and financial services companies) must be technologically and economically competitive. 200 measuring robots help achieve this.

Monitoring online banking and brokerage

User simulation with CitraTest® is part of synthetic transaction monitoring. End-to-end monitoring is performed at the GAD 's site. End-user applications such as online banking or online brokerage are monitored in the demilitarized zone (DMZ) separated from the internal network. Which means that 60 measuring robots are going the same route via the Internet as the bank's customers. The second group of 140 measuring robots monitors the GAD solution bank21 on the Web and other applications used exclusively by bank employees.

ZIS-Integration

The test results of the CitraTest® measuring robots are sent to a central operating console (ZIS®), where they are correlated with the data records of other monitoring tools and visualized. In parallel, the test results are delivered to the ZISSLM (ZIS Service Level Monitor) for the calculation of SLAs. Third, the data records can be retrieved by Technical Reporting for internal purposes.

The figure shows the ZIS display of bank21 availability on the web.


Abb.: ZIS-System-Darstellung der Verfügbarkeit von bank21 im Web.
Abb.: ZIS-System-Darstellung der Verfügbarkeit von bank21 im Web.
"The German banking regulator Bafin requires banks to increasingly monitor outsourced services. Thus service quality reporting is becoming more and more important. Our SLA relevant user simulations provide the necessary data.” “Using CitraTest®, we can run any technically feasible user simulation, independently of the application platform. We have now completed about 80 percent of all user simulations with CitraTest®. The image recognition technology works perfectly and allows the tool to be used universally.”
"The German banking regulator Bafin requires banks to increasingly monitor outsourced services. Thus service quality reporting is becoming more and more important. Our SLA relevant user simulations provide the necessary data.”

“Using CitraTest®, we can run any technically feasible user simulation, independently of the application platform. We have now completed about 80 percent of all user simulations with CitraTest®. The image recognition technology works perfectly and allows the tool to be used universally.”