At BG ETEM, CitraTest® robots
- ensure smooth operation of business-critical applications
- help reduce IT hotline calls
- enable automated testing of critical applications
At all 11 locations of BG ETEM across Germany, CitraTest robots monitor availability and performance of critical applications in 15-minute intervals – from an end-user perspective and in real-time. If a problem is detected, an alarm is immediately generated.
Automatically generated reports are most
valuable for the service hotline that previously received a very large
volume of calls: “Of course it is always a subjective matter when
callers complain that applications are running slow or that their
locations are not being serviced properly. We have 90 percent fewer
calls on this subject because CitraTest®-evaluations allow us to
document how applications are running,” the team leader said.
Other CitraTest® licenses are used to test the performance of core applications. Business and production applications are generally tested, for example, before deployment of updates. CitraTest® is therefore a key element of quality control. “Test automation is becoming more prevalent. This is inevitable in times of scarce human resources. In nearly two years, we have developed about 150 test scripts, 20 of them for monitoring at locations, most of them being used for quality control.”